Refund policy

1.Before the work starts

• Changed your mind? Write in the chat on your order page. If the work hasn't started, we refund the full amount.
• We may cancel an order before it starts too, for example if the offer is gone or a game update made us pause such orders for now. Then you get the full amount back.

2.While the work is in progress

• Once the work has started, we don't refund the full amount just because you changed your mind: you get back the part that isn't done yet. If something went wrong because of us, we refund everything.
• Something not right? Write in the order chat. Our support answers there.
• Want to stop the order? Ask in the order chat: we stop the work and refund the part that isn't done yet.
• If we can't finish the order, we refund the part that isn't done. If nothing was done, you get everything back.

3.After delivery

• Check the screenshots of the result before you close the order. Need a fix? Press “Something's not right” and write what to change: your note goes to the order chat, and our support answers there.
• Not happy with the result? We fix it or refund you in full.
• Found a problem after the order closed? Write in the order chat: it stays open. Tell us within 14 days of closing.

4.If your account is suspended

On a Medium risk offer, if the game suspends your account for a while because of our order, we do the order again for free.

If your account is suspended for good because of our order, we refund the order in full. This applies at every risk level.

Write in the order chat as soon as you see it, and keep a screenshot of the message from the game.

5.When we refund less or nothing

• You signed in, played or changed the password during the order after we asked you not to, and it broke the work. Then we finish what's left or refund only the part not done.
• The problem has nothing to do with our order, for example a suspension for something else done on the account.
• The order was delivered as described and closed, and you write more than 14 days later.
• You changed your mind after the work started: we refund only the part that isn't done yet.
• Discounts: we refund what you actually paid, not the discount.

6.How the money comes back

• Paid by card or PayPal: the money goes back to the same card or PayPal account, through PayPal. How fast it shows on a card depends on your bank.
• Paid in crypto: we send it in the same coin and network, to an address you give us in the order chat. We refund the euro amount at the rate on the day we send it, and we pay the network fee.
• Paid with Binance Pay: we send USDT back with Binance Pay to the account it came from, the euro amount at the rate on the day we send it.
• Paid from your balance on Boost42.gg: that part goes back to your balance on its own.
• Prefer store credit? If you have an account on Boost42.gg, we add the refund to your balance right away.
• We send a refund within 24 hours after we agree on it; at night, in the morning.

7.Orders placed on G2G

Orders bought in our G2G store are refunded through G2G, under G2G's own rules.

8.How to ask for a refund

Write in the chat on your order page. If you can't open it, email us from the address you ordered with. Our support answers and sorts it out with you.